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Rules & Policies

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Please note there are specific rules that will be gone over at the escape rooms themselves.

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  • Bookings, Call-Ins, and Walk-Ins​

    All bookings are done on our online system or you can call to reserve a spot. If the time you are looking to book is not available online feel free to call and we may be able to make other arrangements.  

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  • ​No-Shows â€‹                                                                                                              Anyone not showing up for an appointment made will deposit with no options for re-scheduling.

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  • ​Cancellation & Rescheduling                                                            If you are unable to come, please call us to cancel at 306-830-6670.  Cancellations within 1 hour of an appointment will be considered no-shows and will not have their deposit returned.  Please call with more than 1 hour notice if you need to reschedule.

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  • Arriving Early

    Please arrive 5-10 minutes early for orientation and payment so we can start the room at your scheduled time.​

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  • Late Arrivals
    Booking times are set. The working employee reserves the right to reduce the time spent in the room as the booking will have already begun.

    If you are waiting for one or two members, you may begin the room with the group present and allow the others to join in when they arrive.  Arriving more than 15 minutes late may result in your booking being cancelled.​

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  • Large Groups (12+)

    We love to accommodate large groups!  Please call us to make bookings for more than 12 people and we will be happy to assist you as we may decide to book all rooms out for you depending on the needs of your group.​

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  • Property

    Please respect our property: our staff will tell you what elements in the room are to be left alone. Breaking and forcing items is not part of the game. Do not dismantle electrical outlets and light switches.​

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  • Outside Items

    We welcome you to leave coats, bags, cellphones, etc with us while you play. We will gladly store them for you in our free to use lockers, or you can choose to leave them in your car. Absolutely no cell phones or pocket knives are allowed in our rooms.​

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  • Intoxication

    The working staff has a right to turn away any intoxicated people or groups if they feel that there is a hazard to our property or worry for their own safety.​

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  • Post-Room Pictures

    The staff love taking photos and displaying them on our Facebook/Instagram pages, but will not take or post without permission.  The photo is free of charge, but it is your responsibility to request the photo.  Staff often try to ask, but during busier hours pictures are a lower priority.  If you would like a picture taken and you were not offered one, please ask the staff.​

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